Wendy Williams and those closest to her are perplexed as to why she is being kept in her assisted living facility’s memory care unit, and TMZ has learned that other residents in the building are questioning the same thing.

We spoke with people who are extremely familiar with the NYC facility where Wendy is staying… and they claim that the residents on the 5th level, where Wendy lives, are primarily in their 80s and up and have severe dementia or cognitive impairments.

That story corresponds to Wendy’s depiction of her surroundings, which she recounted in our new documentary, ‘Saving Wendy.’

READ MORE: Wendy Williams My Son Mishandled My Money… But I Still Love Him

We’re told that the vast majority of patients require full-time care and supervision and would be a threat to themselves if left alone… which is why residents are not allowed to leave the 5th floor unsupervised.

Nonetheless, our sources were taken aback when they learned from the media that Wendy is staying there.

“TMZ Presents: Saving Wendy” (available now on Tubi) delves into her guardianship, and Wendy reveals that she has only gone outside in the fresh air twice in 30 days, both for dentist appointments.

While they don’t know the facts of Wendy’s situation, our sources believe it’s surprising that her guardian hasn’t transferred her if she’s unhappy or believes she’s performing much higher than the other memory care residents.

READ MORE: Wendy Williams Fires Attorney Over Guardianship Dispute

We’ve been advised that the facility is not a nursing home, and there are no doctors or physicians on staff, therefore residents must bring a family member or someone from the facility to a doctor’s appointment or have the doctor come to them.

That’s a huge issue for Wendy, who told us she rarely receives visits from friends or relatives.

What doesn’t add up for the people we spoke with is this: they claim the facility is well recognized and the personnel has a fantastic reputation. They claim it is prohibitively expensive — the best money can buy — and that the facility would not hold Wendy against her will if she did not require assistance.

And thus lays the dilemma… Wendy says she’s fine and doesn’t need round-the-clock surveillance, and other individuals who’ve spoken with her recently, including Harvey Levin, agree.

On a daily basis, participants at the facility are said to participate in meals, enriching activities, modest exercises, art, entertainment, games, and psychologically engaging activities.

Wendy, for her part, says she eats in her room since being near 90-year-olds with major health problems is incredibly upsetting.

TMZ broke the story… Wendy signed an affidavit on Wednesday, officially petitioning the judge to withdraw the guardianship, and the guardian has approved a new medical evaluation for her — the first steps toward her release.

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